Contact Us
Hi there,
I'm Jude (the organisational end of Lauren’s Cows!) and its my job to answer any questions you may have about availability, mounts, frames, delivery, commissions or anything else to do with Lauren's Cows.
Please contact me below and I will reply as soon as is humanly possible! If in doubt - please ask. Note that by providing your details you are consenting to us contacting you through email/telephone.
Online Contact
Trade Customers
The Cows are always on the look out for new places to be seen. If you own a shop or gallery and are interested in stocking our products please fill in the contact form below stating that you are a trade customer and we will get straight back to you. Please note that by providing your details you are consenting to us contacting you.
Address
Kings Barn, Crackenthorpe, Appleby-in-Westmorland, Cumbria, CA16 6AF
Phone
01768 353638
jude@laurenscows.com
Delivery & Returns
Delivery
Last orders for Christmas
We can accept orders for Christmas delivery until Monday 19th December , with the exception of mounted limited edition prints and original paintings which need to be ordered by Saturday 17th December.
For anyone able to collect in person from Crackenthorpe, Appleby-in-Westmorland, Cumbria CA16 6AF we can fulfill orders until 12 noon on Christmas Eve. Please email jude@laurenscows.com with your order to arrange a time for collection.
All mounted prints are sent flat packed. All unmounted prints are rolled in a tube.
UK Shipping costs
Orders up to £4 value 90p
Orders value £4.01 to £12.50 - £1.95
Orders value £12.51 to £39.99 - £3.95
Orders value £40 to £59.99 -£5.50
Orders value £60.00 to £99.99 - £7.00
Orders over £100 Free
We aim to send orders within 3 working days of receipt. If an item is out of stock, delivery will take longer but we will contact you with an expected delivery time.
If you have any special requests, urgent delivery requirements or require a different delivery address we are always happy to help. Please contact jude@laurenscows.com
Please allow 10 working days for delivery of customised or personalised products.
Orders of small parcel size up to 2Kg are sent by First Class Royal Mail. Other orders are sent by Parcelforce and should take 48 hours to arrive from dispatch. If you require next day delivery this may be possible. Please telephone 01768 353638. We will have to charge extra of course.
Overseas Orders
We are happy to ship most of our items overseas. If you are ordering from outside the UK please consult the shopping cart for the delivery charge on your order as this will vary widely with type of order and destination. Please email jude@laurenscows.com with any queries.
Returns
We do everything possible at Lauren’s Cows to make sure that you are delighted with your purchase but if something should go awry we will always sort it out.
Please email or telephone in the first instance to discuss the problem. Once we have agreed to an exchange or refund we will ask you to return the item and will provide the exchange or refund as quickly as possible.
We are afraid we cannot refund return postage unless the item is faulty and cannot accept responsibility for items that get lost on their way back to us. We expect returned items to be in saleable condition (unless being returned due to a fault)