Lauren Terry artist York Cumbria

Delivery & Returns 

We aim to send orders within 3 working days of receipt. If an item is out of stock, delivery will take longer but we will contact you with an expected delivery time. Please leave 5 days for personalised prints.  
 
If you have any special requests, urgent delivery requirements or require a different delivery address we are always happy to help. Please contact jude@laurenscows.com 
 
Please allow 10 working days for delivery of customised or personalised products. 
UK Shipping costs 
 
Orders up to £4 value 90p 
Orders value £4.01 to £12.50 - £1.95 
Orders value £12.51 to £39.99 - £3.95 
Orders value £40 to £59.99 -£5.50 
Orders value £60.00 to £119.99 -£7.00 
Orders over £120 Free 
Orders of small parcel size up to 2Kg are sent by First Class Royal Mail. This includes Unmounted limited edition prints and single Open Edition Prints.  
 
All large parcels are sent with Parcel Force 48, with notifications on delivery times sent via text. If you are out they will leave your package with a neighbour or take it to the nearest depot. If you have any special delivery instructions, eg. leave in the garage, house with red door. please add them in the comments box at the checkout and we shall pass them on to Parcel Force. 
 
If you require next day delivery this may be possible. Please telephone 01768 353638. We will have to charge extra of course. 
 
All mounted prints are sent flat packed. All unmounted prints are rolled in a tube.  
 
Overseas Orders 
 
We are happy to ship most of our items overseas. If you are ordering from outside the UK please consult the shopping cart for the delivery charge on your order as this will vary widely with type of order and destination. Please email jude@laurenscows.com with any queries. 
 
 
Returns 
 
We do everything possible at Lauren’s Cows to make sure that you are delighted with your purchase but if something should go awry we will always sort it out. 
 
Please email or telephone in the first instance to discuss the problem. Once we have agreed to an exchange or refund we will ask you to return the item and will provide the exchange or refund as quickly as possible. 
 
We are afraid we cannot refund return postage unless the item is faulty and cannot accept responsibility for items that get lost on their way back to us. We expect returned items to be in saleable condition (unless being returned due to a fault)